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Natural Language Processing For Chatbot

With the increase use of chatbots, its been utilizing  artificial intelligence more off machine learning to complete the tasks, at scale,which will never be matched by a team of interns or veterans. For a better experience, enterprises are now able to derive insights by analyzing conversations with cold math.We are implementing Natural Language processing for Chatbot.

With the proper context for the right applications,NLP proves to be easier-to-use interface to features and services.  Natural Language processing for Chatbot can make the end users understand on the other side of the screen that they’re having a conversation, as opposed to going through a limited set of options and menus to reach their objective.

What is Natural Language Processing (NLP)?

Natural Language Processing is defined as a deep learning that allows computers to acquire meaning from inputs given by users. According to bots, it will access the intent of the input from the users and then raises responses which is based on a contextual analysis similar to a human being.

A chatbot is present for customer support, it is obvious users will have questions to ask that may go beyond the bot’s scope sometimes and throw it off. The solution for this is by having default responses in place, its not possible to predict the kind of questions a user may ask .

In Natural Language Processing, developers wish to train the bot on multiple interactions and conversations which it undergoes as well as providing  exposure to other multiple examples of content it will come in contact as that provides to give it a much better basis with which it can further assess and interpret queries more effectively.Natural Language process can have with different python libraries.

Why does your chatbot need Natural Language Processing?

Listing the 5 reasons that your chatbot should have NLP in it:

1. Natural Conversations across Languages

The problem with the approach of pre-fed static content is that languages too many variations in expressing a specific statement. There are infinite   ways a user can give up a statement to express an emotion and many researches have worked long and hard to make the systems interpret the meaning.

NLP tries to make a connection between the incoming text from a human being and the system which later on generates a response. The responses can be of a simple answer to a query, action based on customer request or store any information from the customer to the system database.

2. Focus on Mission Critical Tasks

 Different roles & resources are deployed to make an organization function. The repetition of manual tasks across different verticals like customer service, human resources, catalog management or invoice processing. Natural Language Processing based chatbots reduce the human efforts in operations like customer service or invoice processing .

Employees will be ready to focus on mission-critical tasks and provides techniques that effect the business positively in a good creative manner as opposed to losing time on tedious repetitive tasks every day.

3. Reduced Cost

Costing is an important point for any business to grow and increase its profit. Natural Language Processing based chatbots can intend you in breaking down costs along with manpower .

4. Higher Customer Satisfaction

People today want an quick response and quick solutions for their queries. NLP is used to understand chatbots , analyze and number the questions according to the complexity and by this it enables bots to respond to customer queries faster than a human being.The fast response helps in getting a better business.

Business people will have an increased customer retention rate after using chatbots , provided they give the customers the time and attention they want to make them feel important and happy.

5. Market Research and Analysis

Generate a considerable amount of versatile and unstructured content just from social media and helps in structuring the unstructured data and draw meaning from it. By this we can easily understand the meaning or idea behind the customer reviews, inputs, comments or queries.

NLP based chatbots can help enhance your business processes and can be cost effective too . For the consulting service you can contact us here.

January 9, 2020
Deepika U